What Are the Real Costs When Your Fleet Vehicles Are Unreliable?

You’ll be out cash and time, yes.

And that is painful.

But your business reputation can also be impacted when you’ve got trucks and cars breaking down all the time.

Especially if you start running late (or start getting sloppy) on deliveries and deliverables.

Here’s one way that we work with a business and their fleet vehicles:

A woman who works for a business in the spa & personal care industry came to me because the business’s vehicles were breaking down all the time. Their broken down fleet vehicles were costing the business a lot of cash.

We suggested a plan to maintain the vehicles in great working order, so she wouldn’t have breakdown maintenance, only regular car, truck and van maintenance so she could consistently plan and budget for, without the high pressure of an emergency breakdown.

Assessing each vehicle

We started with a comprehensive vehicle inspection for each vehicle in her fleet. We recorded exactly where everyone and their vehicles were, in terms of what was happening, what was needed and what would need care and attention in future.

Then we prioritized those items from safety down to maintenance items, so our client would have a frame of reference in order to choose what would need doing next, according to her business’s budget and priorities.

Making it easy for her to choose & budget

She was able to pick and choose off the list since she had some context of the big picture, as well as what was needed for each vehicle.

Eventually each of her vehicles (in this case vans) got to a level where everything was repaired and reliable. Now every van in her fleet is on a maintenance schedule.

Now we plan ahead

We are on the same page with our fleet auto repair clients. Everyone knows when the bigger 30k, 60k, 90k & 120k maintenance visits are for each vehicle, as well as all of the regular maintenance items like brakes that wear out that are a normal wear-and-tear.  

But because we’re seeing them on a regular basis, we’re being proactive and preventive, instead of reactive.

When a van gets towed in, it’s stressful!

It is really bad when you see a commercial van come in on a tow truck.

That vehicle is clearly down and now the client has to scramble to figure out what to do.

  • All their tools are in there.
  • The team’s schedule needs to be reworked to get as many jobs done, and crew members working as possible while the van is being repaired.
  • The customer’s job may be delayed or need to be rescheduled.
  • There’s a question of how long the vehicle will be out of service and what to do in the interim, which can also affect other crews and customer jobs.


If breakdowns are happening frequently

If a company is falling through on deliverables, or late, and their customers are impacted, that’s not good for their business reputation.

Plus, they are out the cash of a whole vehicle not only being temporarily out of service, but likely a more expensive fix than regularly scheduled maintenance would be too.

First step for your fleet

Schedule one vehicle for a comprehensive vehicle inspection and begin to get your fleet onto regular maintenance that you can budget for with your business’s time, cash and crew, with the supportive local team at Tom’s Automotive.

Start with one car, truck or van and then work with us to get your whole fleet on a good plan, where each vehicle is continually maintained and ready for business.  

Our Reviews

Tom's Automotive Service
Reviewed from Google

4.7 out of 5 stars

Bethany Manahan
Bethany Manahan

5 out of 5 stars

posted 1 month ago

My bosses were the ones that recommended me to see Tom's when I had my 'check engine' light on some time last year. They were very helpful, and kindly, turned the light off as there wasn't anything particularly wrong with my car. However, recently, my car was being looked at by them (as I've had other things happen to my car), and the staff helped me walk through the process of either furthering the fix or getting rid of my car. As someone who doesn't know anything about cars (oh boy), they really did a great job of explaining things to me. Thanks!

Jason Spencer
Jason Spencer

5 out of 5 stars

posted 2 months ago

The staff was very friendly and helpful. I came in late and they serviced my within 30 minutes. Will definitely go back when my car need more service.

Rochelle Dobson
Rochelle Dobson

5 out of 5 stars

posted 3 months ago

I had an incredible experience with Tom's Automotive, my window was not working properly, after getting it replaced at a different auto body shop I decided to go to one I knew I could trust and took it in to Tom's. I first described the situation on the phone, brought it in for them to see, and their team spent time researching what could be wrong. They called me back to bring in my car and within minutes had it fixed. Tom's Auto and their whole team is top-class, I will DEFINITELY be using their services again. I highly recommend them. Thank you for going above and beyond my expectations!

Nancy I
Nancy I

5 out of 5 stars

posted 5 months ago

I take my car to Tom's because they are friendly and reliable. I appreciate they are able to "triage" and explain the maintenance needed to keep my car up and running. It's great they offer a shuttle in the morning and late afternoon to help the locals get back to work!
I once had to pull off the freeway due to my car acting oddly. I called Kandie at Tom's and she was able to explain what I needed to do. This helped me stay calm and confident in an otherwise stressful situation.