What Are the Real Costs When Your Fleet Vehicles Are Unreliable?

You’ll be out cash and time, yes.

And that is painful.

But your business reputation can also be impacted when you’ve got trucks and cars breaking down all the time.

Especially if you start running late (or start getting sloppy) on deliveries and deliverables.

Here’s one way that we work with a business and their fleet vehicles:

A woman who works for a business in the spa & personal care industry came to me because the business’s vehicles were breaking down all the time. Their broken down fleet vehicles were costing the business a lot of cash.

We suggested a plan to maintain the vehicles in great working order, so she wouldn’t have breakdown maintenance, only regular car, truck and van maintenance so she could consistently plan and budget for, without the high pressure of an emergency breakdown.

Assessing each vehicle

We started with a comprehensive vehicle inspection for each vehicle in her fleet. We recorded exactly where everyone and their vehicles were, in terms of what was happening, what was needed and what would need care and attention in future.

Then we prioritized those items from safety down to maintenance items, so our client would have a frame of reference in order to choose what would need doing next, according to her business’s budget and priorities.

Making it easy for her to choose & budget

She was able to pick and choose off the list since she had some context of the big picture, as well as what was needed for each vehicle.

Eventually each of her vehicles (in this case vans) got to a level where everything was repaired and reliable. Now every van in her fleet is on a maintenance schedule.

Now we plan ahead

We are on the same page with our fleet auto repair clients. Everyone knows when the bigger 30k, 60k, 90k & 120k maintenance visits are for each vehicle, as well as all of the regular maintenance items like brakes that wear out that are a normal wear-and-tear.  

But because we’re seeing them on a regular basis, we’re being proactive and preventive, instead of reactive.

When a van gets towed in, it’s stressful!

It is really bad when you see a commercial van come in on a tow truck.

That vehicle is clearly down and now the client has to scramble to figure out what to do.

  • All their tools are in there.
  • The team’s schedule needs to be reworked to get as many jobs done, and crew members working as possible while the van is being repaired.
  • The customer’s job may be delayed or need to be rescheduled.
  • There’s a question of how long the vehicle will be out of service and what to do in the interim, which can also affect other crews and customer jobs.

 

If breakdowns are happening frequently

If a company is falling through on deliverables, or late, and their customers are impacted, that’s not good for their business reputation.

Plus, they are out the cash of a whole vehicle not only being temporarily out of service, but likely a more expensive fix than regularly scheduled maintenance would be too.

First step for your fleet

Schedule one vehicle for a comprehensive vehicle inspection and begin to get your fleet onto regular maintenance that you can budget for with your business’s time, cash and crew, with the supportive local team at Tom’s Automotive.

Start with one car, truck or van and then work with us to get your whole fleet on a good plan, where each vehicle is continually maintained and ready for business.  

Our Reviews

Tom's Automotive Service
Reviewed from Google

4.7 out of 5 stars

Denny and Jim
Denny and Jim

5 out of 5 stars

posted 1 month ago

I got a flat tire across the street from Tom's Automotive. Although they don't repair tires, they immediately sent over a technician to change my tire. They also filled it with air so I could make it safely to a tire shop, all free of charge. Thanks Adam and the friendly staff at Tom's Automotive for your great service!

Bethany Manahan
Bethany Manahan

5 out of 5 stars

posted 3 months ago

My bosses were the ones that recommended me to see Tom's when I had my 'check engine' light on some time last year. They were very helpful, and kindly, turned the light off as there wasn't anything particularly wrong with my car. However, recently, my car was being looked at by them (as I've had other things happen to my car), and the staff helped me walk through the process of either furthering the fix or getting rid of my car. As someone who doesn't know anything about cars (oh boy), they really did a great job of explaining things to me. Thanks!

TJ Rawlinson
TJ Rawlinson

5 out of 5 stars

posted 1 month ago

I had a great experience with Tom's. We had a good dialog, lots of great communication, and I am happy with the work done. Prices were as expected and no work was done that didn't need to be. I will be going back as needed.

Michael Mizell
Michael Mizell

5 out of 5 stars

posted 1 month ago

I always take both my company vehicle and personal vehicles directly over to Tom's whenever I need issues taken care of...except for that one time I had to change a headlight in my Yukon. After struggling with trying to figure out how to take it out, I watched a YouTube video and followed all the steps. It turns out that you cannot simply take the headlight casing out, but you need to take the grill off first, then take the wheel well liner off (which I successfully completed) and then there is a hidden screw that needs to be removed. You cannot see this screw because it is tucked away behind the frame, and a standard socket wrench head is too large and will not work to remove. Feeling defeated, I called Tracy. He said to come on by and they took the screws out for me and helped replacing the headlight. I told him I wanted to at least pay something for the service but he refused to accept anything. These guys have always been good to me, and I appreciate their hard work and honesty.

Kt McVeigh
Kt McVeigh

5 out of 5 stars

posted 1 month ago

They were very professional and helpful at all times - even when I didn't have time to use their services before I headed out of town, Casey spoke with me on the phone for upwards of 15 minutes to figure out what was wrong with my car, so I could get help elsewhere. Really stand-up place!