I went to Tom's yesterday to get my car diagnosed and it was a great experience. First, they were all booked with appointments but they still said to come by and they would try and get me in. Within 10 minutes, they informed me what the issue could be, looked up the warranty on my car and instructed me on how to talk to the dealership to get the issue fixed. I was impressed by the genuine care and empathy I received and I will definitely go back if I have another issue.

It is with pleasure that I share my experience with Tom’s Automotive in West Seattle. In expedited response to the service engine light indicator I drove to their reliable and expert shop. They were kind enough to take the time to read the codes and source the issue to low radiator fluid. I had just had BMW Seattle perform an oil service and complete top off of fluids a few days ago, which they obviously failed to do! Obviously I was unable to schedule the oil service with Tom’s due to my schedule. Tom’s Automotive service to the rescue! They are simply the BEST at what they do!

I had a snag on my latch to open my car hood and John at Toms was very helpful at fixing the problem. He also graciously replaced both of my headlight bulbs while he checked to make sure everything was good to go! Awesome service and will be taking my business to Tom’s from now on.

I went to Tom's yesterday to get my car diagnosed and it was a great experience. First, they were all booked with appointments but they still said to come by and they would try and get me in. Within 10 minutes, they informed me what the issue could be, looked up the warranty on my car and instructed me on how to talk to the dealership to get the issue fixed. I was impressed by the genuine care and empathy I received and I will definitely go back if I have another issue.

It is with pleasure that I share my experience with Tom’s Automotive in West Seattle. In expedited response to the service engine light indicator I drove to their reliable and expert shop. They were kind enough to take the time to read the codes and source the issue to low radiator fluid. I had just had BMW Seattle perform an oil service and complete top off of fluids a few days ago, which they obviously failed to do! Obviously I was unable to schedule the oil service with Tom’s due to my schedule. Tom’s Automotive service to the rescue! They are simply the BEST at what they do!

I had a snag on my latch to open my car hood and John at Toms was very helpful at fixing the problem. He also graciously replaced both of my headlight bulbs while he checked to make sure everything was good to go! Awesome service and will be taking my business to Tom’s from now on.